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Money Back Guarantee

Return Policy: Excluding custom orders, Soho Gem Online offers a 7 business day money back guarantee provided the merchandise is in original condition, unworn and undamaged. The original receipt must accompany the return and you  must receive a return authorization number (RA #) prior to shipping merchandise back to us. To return jewelry and to receive an RA # please contact customer service at sales@sohogem.com  or call 888-SOHO-GEM to speak with a sales associate. The merchandise must be shipped back fully insured. All return shipping charges, including insurance, must be paid for by the sender. We are not responsible for lost merchandise that does not make it back to us.