Attn: Online Customer Service
367 West Broadway
New York, NY 10013
Tel: 1-888-SOHO-GEM (7646-436)
Hours: Monday-Saturday 11am-6pm
Credit Card Charges-
Your card will be charged at time of
New York sales tax of 8.875% will be added
to all merchandise shipped within the state of New York. Any merchandise shipped outside of New York State
will not be taxed.
Shipping is FREE of charge. All merchandise is shipped via FedEx second
day air. Merchandise will either be shipped on the day of purchase or
the following day pending credit card authorization. We do not ship or
deliver on weekends or holidays. SG can only ship within the continental US, Hawaii and Puerto Rico and will not ship to PO boxes.
We cannot guarantee second day delivery to Hawaii or Puerto Rico. All
merchandise is fully insured and signature is required for delivery. All purchases must be shipped to the billing address that is on file with the corresponding credit card.
If you require next day delivery or would like to ship to an alternate address please contact customer service
*Purchases over 15,000 will be shipped for next day delivery instead of second day delivery.
All custom orders take approximately 4
to 6 weeks for delivery. Some custom orders may arrive sooner,
depending on the country of origin. All custom orders are final sale and are neither non-refundable nor exchangeable.
Sale Items- All sale items are final sale, they are not refundable nor exchangeable.
Excluding custom orders, Soho Gem
Online offers a 7 business day money back guarantee provided the
merchandise is in original condition, unworn and undamaged. The return
must be accompanied by the original receipt. You must receive a return authorization number (RA #) prior to shipping merchandise back to us.
To return jewelry and to receive an RA # please contact customer service at firstname.lastname@example.org
After the inspected item is deemed in
original condition, your credit card will be refunded. A $25 processing and shipping fee will be deducted from the amount to be refunded. Refunds usually appear on your credit card
statement one to two billing cycles later. SG is not liable for
merchandise being shipped back to us. Please make sure the merchandise
is fully insured in case of lost or stolen packages. Please ship all
packages to the address above.
All merchandise purchased from November 24th thru December 31st will have an extended return period until January 15th.
All items may be exchanged or
returned for a store credit within 14 business days. Store credit does
not expire and may be transferred. Please refer to our return policy
for shipping merchandise back to SG with the appropriate RA#.
Jewelry will be repaired free of
charge for one year from the time of purchase, provided the cost of
repair does not exceed 10% of the original purchase price. After one
year and/or if the cost of repair exceeds 10% of the original price, a
charge will be quoted after assessing the damage. We repair only
merchandise purchased at Soho Gem. Please send all repairs, with the
correct return authorization number to the address listed above.
Many of our jewelry pieces can be
sized or altered. We offer this service free of charge, one time only.
This applies strictly to in-stock items and not to custom orders. To
find out if a particular piece of jewelry can be altered please contact
Your privacy is very important to Soho
Gem, therefore we do not sell, trade or rent your personal information
to third-parties. If you provide us with personally identifiable
information, this information may be used to communicate to you
information regarding Soho Gems's products, promotions and services. If
you place an order with Soho Gem, we may use your personally
identifiable information to confirm your order, prevent and detect
fraud or abuse, respond to your requests or inquiries, and provide you
with any other information that we deem helpful or of interest to you.
Your online credit card transactions are
secure with sohogem.com. We use Secure Socket Layering (SSL), the
industry standard encryption technology that ensures safe internet
transmission of your personal information.
Soho Gem makes every effort to ensure accurate
information is listed on the website. If an error occurs Soho gem
reserves the right to make adjustments to the order after it has been
placed. The purchaser will be promptly notified of any necessary