Return Policy: Excluding custom orders, SOHO GEM Online offers a 7 day money back guarantee on online orders only. All jewelry must be returned in the condition in which it was received for the return policy to be honored. Any items that have been altered or worn are considered final sale and not returnable. Items that have been sized or adjusted prior to shipping are final sale and not returnable.
Returns must be accompanied by a copy of the original invoice, any GIA/AGL reports and Appraisal documents, and the gifting box (which held the item itself). Upon receipt and review of the item we will refund the purchase price of the item(s) minus the $75 shipping fee.
Return authorization from Soho Gem is required for returns. Items sent without Return Authorization will be refused receipt and returned to the shipper. To receive an RA # please contact customer service at sales@sohogem.com or call 1-888-SOHO-GEM to speak with an associate.
*Please be certain to fully insure the parcel upon return. Soho Gem is not responsible for returns that are damaged, lost, or misplaced by the postal/shipping handler. You may also request a return shipping label to be emailed to you for a fee. This will include the Fedex second day shipping service as well as insurance for the item.