- Customer Care
367 West Broadway
New York, NY 10013
Tel: 1-888-SOHO-GEM (7646-436)
Hours: Monday-Saturday 11am-6pm, Sunday 12pm-6pm
Credit Card Charges: Your card will be charged at time of purchase.
Custom Orders: Custom orders take approximately 4 to 6 weeks for delivery. Some custom orders may arrive sooner, depending on the country of origin. All custom orders are final sale and are not refundable or exchangeable.
Return Policy: Excluding custom orders, SOHO GEM online offers a 7 business day money back guarantee provided the merchandise is in original condition, unworn and undamaged. The original receipt must accompany the return and you must receive a return authorization number (RA #) prior to shipping merchandise back to us. To return jewelry and to receive an RA # please contact customer service at firstname.lastname@example.org or call 888-SOHO-GEM to speak with a sales associate. The merchandise must be shipped back fully insured. All return shipping charges, including insurance, must be paid for by the sender. We are not responsible for merchandise that does not make it back to us.
Sale Items: All sale items can be exchanged only for sale items within 10 days. No refunds or store credit.
Holiday Returns: Merchandise purchased from December 1st thru December 31st will have an extended return period until January 15th.
Refunds: After the item is inspected and deemed in original condition, your credit card will be refunded. Refunds usually appear on your credit card statement one to two billing cycles later. SOHO GEM is not liable for merchandise being shipped back to us. Please make sure the merchandise is fully insured in case of lost or stolen packages. Please ship all packages to the address above.
Exchange/Store Credit: All items may be exchanged or returned for a store credit within 14 business days. Store credit does not expire and may be transferred. Please refer to our return policy for shipping merchandise back to SG with the appropriate RA#.
Sizing/Alterations: Many of our jewelry pieces can be sized or altered. We offer this service free of charge, for upto 2 sizes, at time of purchase. Sale items are excluded and a charge will apply . This applies strictly to in-stock items and not to custom orders. To find out if a particular piece of jewelry can be altered please contact email@example.com
Layaway Plan: SOHO GEM offers a three month interest free layaway plan. A 30% deposit is required and the item(s) must be paid in full within 90 days of purchase. If item(s) are not paid in full within 90 days, the deposit will be forfeited unless authorized. The merchandise stays in SOHO GEM'S possession until full payment is recieved.
Security: Your online credit card transactions are secure with SOHO GEM and SOHO GEM online. We use Secure Socket Layering (SSL) and GeoTrust the industry standard encryption technology that ensures safe Internet transmission of your personal information.
Error Disclaimer: SOHO GEM makes every effort to ensure accurate information is listed on the website. If an error occurs, whether human or technological, SOHO GEM reserves the right to make adjustments to the order after it has been placed. The purchaser will be promptly notified of any necessary changes.